AI & UX

Product

Designer

Hi, I'm Carolyn Ly. I have 6 years of experience working with enterprises across different industries to help streamline user workflows, technology, and data within B2B & B2C contexts.

Previously at
IBM Canada
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What I do
Product Design
UX Research
Based in
Toronto
‍
2021-2025

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Payroll Ecosystem transformation

Stabilizing the backlog of pay-related issues for federal employees
Role:
Lead Product Designer
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Payroll Ecosystem transformation
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Grocery Website overhaul

Facilitating omni-channel grocery shopping experiences
Role:
Research & Design Lead (Merchandising Stream)
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Grocery Website overhaul
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AI Innovation for Healthcare

Innovation challenge: reimagining healthcare workflows using generative AI
Role:
UX Designer & Strategist
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AI Innovation for Healthcare
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– I use my background in data and information sciences to transform concepts into meaningful experiences for users.

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I've worked with clients across different industries, which include some of the following