About
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Hi, i'm
Carolyn.
– Fun facts: I like to visit museums, collect antiques, and make art. I do research on the side about the design of tech at the intersection of social justice.
I'm a multi-disciplinary product designer at IBM with 5+ years of industry experience.
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Early in my career as a data scientist at IBM, I recognized gaps between technical solutions and user needs. This insight sparked my shift toward UX and product design. Today, I work as a multi-disciplinary designer, crafting data and AI-based experiences that streamline existing workflows — earning the trust of users and building client relationships.
I went on to complete a Master of Information at the University of Toronto, building on a Math & Statistics degree from McMaster University. I have an upcoming publication for the CSCW conference 2025.
Here's a breakdown of my work experience...
IBM, Product Designer
IBM, Product Designer
Jul 2019 - Present
I consult with enterprise-level companies to conceptualize, design, and deliver digital solutions ranging in scale ($100k - $3M). I work within cross-functional teams within complex environments across various industries—including retail, financial services, public services, and healthcare, etc.
University of Toronto, Researcher
University of Toronto, Researcher
Oct 2022 - Present
I draw from HCI and CSCW scholarship to conduct research related to socio-technical practices that support equitable endeavours of marginalized individuals and communities. I contribute to publications and have recently presented at the Northeast HCI Conference at Carnegie Mellon (May 2024).
IBM, Associate Data Scientist
IBM, Associate Data Scientist
Sep 2018 - Jul 2019
With basic proficiency in SQL and Python, my responsibilities included cleaning and restructuring data, building data pipelines across various systems and databanks, and feature engineering to deliver data science solutions to clients in financial services and transportation.
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I blend a human-first approach with my expertise in data and artificial intelligence — fostering cross-functional collaborations and translating technical insights into solutions. I have led teams and mentored peers to support their growth.
UX Design For AI & Data
UX Research
Information Architecture
User journey mapping
Service Design
UI Design & Prototyping
Design Thinking Workshops
Agile Methodology
Doodling away between speaker sessions at CONFIG '24
achievements &
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- As a research assistant at the University of Toronto, I collaborate with a community of scholars to amplify marginalized voices advocate for inclusive design in HCI.
Research
[Upcoming] Ly, C., Cross, T., Patterson, A., Pandey, I., Chandra, P. (2025). "Accessibility Work in Academia: Balancing Needs, Bridging Gaps, and Breaking Down Barriers." The 28th ACM SIGCHI Conference on Computer-Supported Cooperative Work & Social Computing (CSCW)
Awards
Excellence Award